How do I cancel my order?

How to Cancel Your Order at Redsack

At Redsack, we understand that sometimes you may need to cancel an order after placing it. We've made the cancellation process straightforward to ensure your peace of mind.

Step 1: Review Your Confirmation Email

Upon completing your purchase, you'll receive a confirmation email. This email contains a crucial link that allows you to cancel your order directly. It's the fastest and most efficient way to initiate a cancellation, provided the order hasn't been dispatched yet.

Step 2: Contact Customer Service Promptly

If you can't access your confirmation email, don’t worry. You can still cancel your order by reaching out to our dedicated customer service team. Visit our website and use the contact form available HERE. When contacting us, please provide your order number and a brief explanation for the cancellation. This helps us process your request quickly and improve our service.

Timing Is Everything

Please remember, the window for cancellation is before your order has been dispatched. Redsack prides itself on a quick turnaround, aiming to dispatch orders swiftly. This means you need to act fast if you wish to cancel.

What If My Order Is Already On Its Way?

If you find that your order has already been shipped, cancellation is no longer an option. However, you can still return the item. Please refer to our [Refund and Cancellation Guidelines](#) for detailed instructions on how to proceed.

Cancellation Fees

To ensure fairness and manage inventory effectively, a cancellation request made more than 24 hours after purchase but before dispatch will incur a 10% restocking fee. We strive to keep our processes transparent and customer-focused, allowing you to shop with confidence.