All articles

All articles

Articles

What is your shipping policy?

We are proud to offer international shipping services that currently operate in several countries and islands worldwide. We ship to the following destinations:. Please note that we need 1-3 days for processing and handling your order (weekends/holida

Do you offer refunds or exchanges?

At Redsack, we understand that flexibility is important. You may request a refund within 14 days from the date of purchase. To ensure fairness for all customers, If you decide to cancel your order more than 24 hours after the purchase but before it h

How do I cancel my order?

At Redsack, we understand that sometimes you may need to cancel an order after placing it. We've made the cancellation process straightforward to ensure your peace of mind. Upon completing your purchase, you'll receive a confirmation email. This emai

What if my package gets lost or arrives damaged?

At Redsack, we go the extra mile to ensure your items arrive in perfect condition. However, we also acknowledge that sometimes things can go awry during shipping. Here's what to do if your package gets lost or arrives damaged. If you suspect your pac

How do I track my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in

How do I make a return?

We hope you love your purchase from Redsack, but we understand that sometimes things don't work out. If you need to return an item, we've simplified the process for you. 1. Check the Timeframe: You have 14 days from the date of delivery to initiate a